FAQs

About Omonoro Kids

1.  Is this site real?

Yes!  We are two sisters, mom and aunt to an 11-year-old boy (who loves everything hockey) and a 3-year-old girl (who loves to dance).  Much of our world's focus has been on the challenges currently faced by adults as we live, work, and parent.  But, after discussing returning to school in the fall with the kids, we realized how much angst they had about returning to school.  As a result, we created Omonoro Kids in June 2020.  We covet these kids just as you covet yours, and our aim is to create children’s apparel that is redesigned for a changing world.

2.  What materials are your products made of?

We aim to use fabrics made of 100% cotton as much as possible. Refer to our individual product pages for more information about the composition of each product.

3.  How can I keep in touch with Omonoro Kids?

We love connecting with customers! Please share your email address on the footer of our homepage and like/follow us on Facebook and Instagram (@omonorokids) to receive blog posts, updates, new product previews, and exclusive discounts.  And, please tag us on Facebook and Instagram if your post pictures of your child in an Omonoro Kids product.  We love to see our products out-and-about!

 

Payments

4.  What payment methods do you accept?

Omonoro Kids accepts payments through PayPal Express Checkout and Shopify Payments.  Shopify Payments accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay.

 

Shipping

5.  What are my shipping options?

Omonoro Kids only ships to the United States.  Shipping fees are based upon the order total:

  • $0 - $49.99 = $5 shipping fee
  • $50 - $99.99 = $8 shipping fee
  • $100.00+ = $11 shipping fee

This shipping fee is standard across all United States ZIP codes.  Please allow up to one week for order processing and shipping.  Carrier shipping times may be delayed due to COVID-19.  If you have any questions or inquiries, please contact us at info@omonoro.com.

This shipping policy is also available on our website: https://omonoro.com/41968599202/policies/shipping-policy.html?locale=en

6.  When will my order ship?

All orders ship within 1-2 business days from the date of your order placement.  We strive to provide timely shipping and, ordinarily, all orders received before 12 pm Central time will be processed the same day.  Any orders placed after 12 pm Central time will be processed on the following business day.  Orders placed on Fridays after 12 pm Central time will ship the following Monday.

7.  How do I track my order?

When we process your order for shipping, you will receive an automated email with your tracking number.  On our checkout page, you can also sign up for text updates on your shipment.

 

Returns and Exchanges

8.  How do I cancel or change my order?

We are not able to make any changes to your order or cancel it after it has been placed.  If you need to return your order, please contact us at info@omonoro.com, and we will provide you with a prepaid label to return your order (at no cost to you).

9.  What is your return and exchange policy?

We want you to be pleased with the quality and value of our products.  We’re happy to assist you with returning or exchanging an order. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@omonoro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@omonoro.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

This return and refund policy is also available on our website: https://omonoro.com/41968599202/policies/refund-policy.html?locale=en

 

Other Policies

10.  What is your privacy policy?

Our privacy policy is available on our website: https://omonoro.com/41968599202/policies/privacy-policy.html?locale=en

11.  What are your terms of service?

Our terms of service are available on our website: https://omonoro.com/41968599202/policies/terms-of-service.html?locale=en

 

Contact

12.  How do I get in contact with Omonoro Kids?

The best and fastest way to get in contact with us is via email: info@omonoro.com.  Additionally, you may use one of the methods below:

  • Telephone: (877) 216-2236
  • US mail: 4225 101st Street, Suite 454   Pleasant Prairie, WI 53158
  • Facebook Messenger: @omonorokids
  • Instagram Direct Message: @omonorokids